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Sizing & Returns

Sizing

Tees

Our t-shirts are versatile and are well suited to all body shapes.

Your usual size will appear 'fitted' - an over-sized t-shirt will appear to have a looser, more comfortable fit.

tee size guide
Sweatshirts

We recommend that you measure sweatshirts in a similar fashion.

sweatshirt size guide
Hoodies

Our hooded jumpers are a looser fit than our tees - they will feel more cosey in your usual size.

hoodie size guide

Returns

If you cancel before your order has been dispatched we will refund the total price of the goods, including any delivery charges. If you are not totally satisfied with your purchase, please return it in a saleable condition undamaged, with original packaging and any tags or labels left intact within 14 days of receipt.

Please note: The return delivery costs are the customer's responsibility unless the item is deemed faulty upon inspection. If you have purchased more than one item, a relative proportion of the delivery cost will be refunded.

Return Exceptions:

Merchandise that has been worn, used, washed/tumble dried or altered may not be accepted for return or exchange. Underwear are non-returnable for hygiene reasons. Hosiery items will only be accepted if in the original packaging and unworn.

How to return an item:

1. Email us at info@murkyapparel.com to log your return.

2. Repackage the item in a saleable condition and include a copy of the original invoice and your reason for your returning.

3. Take your return package to a Post Office counter or a courier of your own choice

4. Mail your returned item to:
Murky Apparel
33 Neville Street
Norwich
Norfolk
NR2 2PR
United Kingdom

5. Please ensure that you obtain a postage receipt from the Post Office or courier; a postage receipt will act as your proof of return. We recommend that you use a recorded and trackable delivery service for your peace of mind.

6. Once we receive your return we will confirm this to you by email within 72 hours, we will process your refund within 14 days.

Exchange

1. If you wish to exchange an item we ask that you follow the above process (Returns Process) to return the item and place a new order on our website.

2. If the Product is defective, we will examine the returned Product and will notify you of your refund or replacement via e-mail within a reasonable period of time. We will usually process the refund or replacement due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund or replacement for the defective Product.

3. Products returned by you because of a defect will either be replaced or refunded in full, including a refund of the reasonable cost incurred by you in returning the item to us.

4. If you have requested an exchange this is subject to that item being in stock at the time we receive the original product back, a re-postage fee will be applicable for any exchanges sent out, this will be charged to the same card used for the original purchase unless you specify otherwise unless we are at fault (see point 1).

5. For exchanges outside of the UK Mainland, the customer will be responsible for ALL delivery costs, including the re-postage. Once we receive your return we will confirm this to you by email within 72 hours, we will process your exchange within 14 days (see point 1).

NB:

1. The returned item is the customer's responsibility until it is received by us; as a result we suggest sending returns via Recorded Delivery so if the parcel gets lost it can be traced. You must take reasonable care of the goods whilst in your possession.

2. The return delivery costs are the customer's responsibility unless the item is deemed faulty upon inspection.

3. Any discounts/promotions given may be reversed if your remaining order value does not meet the discount/promotion criteria (excluding delivery).